Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 12:22 Fri 3 Feb | PERSON RESPONSIBLE | susan |
| CUSTOMER | kevin1986 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Contract expired yet still active? |
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| My mobile contract has expired in January 2012 however virgin continued the contract without my permission and it is impossible to resolve the issue over the phone where waiting times exceed 15 minutes without response. I want my contract cancelled immediately as I believe virgin are acting outside of the CPA legislation | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 11:49:29 | Sat 4 Feb 12 |
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Hello kevin1986, Thank you for contacting us. In the attempts to contact you we have not been successful, bit we have sent you an email communication to your email address provided. You are welcome to the email correspondence regarding the resolution. We regret the disturbance and nuisance that was caused and assure you that this error was entirely unintentional. Thank you for allowing us the opportunity to respond. Regards, Virgin Mobile |
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