Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Greenstone | COUNTRY | South Africa |
| TIME / DATE | 11:40 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Darryl001 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Charging me money but my phone is not fixed. |
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hi my name is darry last week i gave sent my Samsung s5230 for repairs cause it was not working. we booked it in at the Greenstone branch sent everything trough my phone is still in garantee.on the 23/01/2012/ they sent me a sms staying i owe the amount of R165.00 for teh repairs when i go to teh branch they say they cannot fix teh phone and i must still pay that amount. how can someone pay for something that was not done.Virgin Mobile is the worse service provider i ever can accross i redret taking 3 contarct with them.They always gave me a problem. i need this sorted ASAP.Contact me on 0847928654 Selvan Govender. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 11:30:14 | Thu 2 Feb 12 |
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Hello Darryl001, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you accordingly in light of your concerns raised. We would like to assure you that we are committed to continually improving our service to our customers. Please accept our sincerest apologies for the inconveniences caused. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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