Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Greenacres / Port Elizabeth | COUNTRY | South Africa |
| TIME / DATE | 20:30 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | ragtide | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Charged more than double quoted price |
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| I was offered a blackberry by TB Pala representing Virgin Mobile for a total package including BIS of R99. I made him write it down and sign so that I would not be charged extra afterwards. That didn't seem to help because all the accounts that came so far were in excess of R200 because BIS is R100. Despite making numerous calls, I've not received any meaningful response from them. I've been promised responses but nothing has happened thus far. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 13:56:08 | Thu 2 Feb 12 |
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Hello ragtide, Thank you for getting in touch with us. In our attempts to contact you we have not been successful, but was have sent you communication in light of the amendments/adjustments applied to your account. We do apologise for any inconveniences caused. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. We appreciate the opportunity to respond to your concerns. Regards, Virgin Mobile |
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