Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Country wide | COUNTRY | South Africa |
| TIME / DATE | 11:06 Sat 4 Feb | PERSON RESPONSIBLE | Porche(customer support) |
| CUSTOMER | js121 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | cancelation process/last attempt at ***** |
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Been out of contract for a while with Virgin Mobile for a number of months. Still received free minutes etc...I phoned them to cancel at the end of January. Straight after that I received a bill for December without free minutes, so paid an extra R60. They mentioned that I would be billed up and until April even though I'm out of contract and no longer bound.So basically I'm paying R100 p/m till April for pay as you go. Though they say my contract stipulates two months from when u cancel. The contract started when I ordered a contract online which the promised a 1000 free SMS. I noticed thereafter that I was being billed for SMS and contacted them. They said my contract doesn't have an SMS bundle and that I cant believe their telesales agent because they don't know what they are talking about. Then they told me to read my contract which to date I have not received though I said I did not have one and asked them to send me a copy. This too has not arrived. moths of poor signal,had2phone repeatedly until they changed my settings.no calls from them I would like virgin to cancel my contract with immediate effect and desist from billing me and have number placed on pay as you go. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:16:56 | Mon 6 Feb 12 |
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Hello js121, Thank you for getting in touch with us. In the attempts to contact you we have not been succesful, but we have sent you an email communication to your email address provided. You are welcome to the email correspondence. We do apologise for any inconveniences caused by this matter. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | js121 | Time and Date | 11:52:08 | Wed 8 Feb 12 |
| Indifferent: Sorry, you tried to contact me during a busy time of the day. The phone rang once and the stopped and i couldn't answer the call. Your call did this several times. I was in a meeting at the time. | |||
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