Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 15:29 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | shehaam9 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Cancel My Contracts PLEASE!! |
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| In August 2011, I phoned Virgin Mobile to cancel the 2 contracts that I had not been using since Dec 2010. I was told I would have to pay an extra Handset fee since they were not at the end of the contract period. I received the outstanding amount from the Call Centre agent and paid the amount via EFT in September 2011. I no longer used the sim cards and stopped receiving monthly statements. I then received a call on the 27th January to inform me that I owe Virgin Mobile R1800 in outstanding fees. I explained to Katlego that I did not pay the fees as I cancelled the contracts. He told me that the cancellation was declined (WHAT?!). I told him that I was not informed that the cancellation was declined, but he insisted that I would have to pay the money and go through the cancellation process again. He eventually put down the phone without resolving the issue. I have since tried calling Virgin Mobile's head Office 6 times, kept on hold for close to 2 hours in total, transferred to countless people, telling the same story and no-one being helpful! I was also told that I was Blacklisted after the Jan 2012 call. This cannot be legal. I do not know what to do now | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 10:38:33 | Tue 7 Feb 12 |
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Hello shehaam9, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you that we are in the process of passing the adjustments and amendments on the account. We do apologise for the inconveniences caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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