Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 16:03 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Vaaitjie | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Breach of contract |
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On Thursday 2 February, I tried to use my cellphone without success. I then got a message "your cellular service has been suspended". I checked my bank statement to ensure that the debit order was honoured, which it was. Upon enquiring from Virgin Mobile, they denied any responsibility for the incident and referred me to SayG Mobile, saying that the contract was with them.When I contacted SAYG they informed that the issue was esculated to Virgin for resolving the unforseen incident. They admitted that it was a problem on their side and they are working on a solution. It is now a week later and my service is still suspended. This means that all the contacts I have been unaware that I had to make alternative arrangements to be able to stay in touch with my wife. People can't get hold of me. They have offered twice now to compensate me with some airtime voucher. The last promise that they made is that I will receive the voucher by 15 February!!! Admitting with other words that my service will still be suspended by that time? Is Virgin mobile not ultimately responsible? Is there any reason why I should not cancel this contract within the next 24 hours? Thomas Van Der Merwe |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:26:31 | Fri 10 Feb 12 |
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Hello Vaaitjie, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, but we have sent you an email communication to your email address provided. Please be informed that you will be contacted shortly by relevant association in light of the solution. We do apologise for the inconveniences caused. Thank you for allowing us the opportunity to respond to your concerns. Regards, Virgin Mobile |
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