Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Sandton | COUNTRY | South Africa |
| TIME / DATE | 13:46 Mon 6 Feb | PERSON RESPONSIBLE | n/a |
| CUSTOMER | Quintin P | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Bad Service from Virgin Mobile ! |
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| I have been a virgin mobile client for the past 4 years and up untill now have been very happy, i decided to once again sign up with virgin when i decided to get another phone, last monday 30 January i phoned virgin mobile and after checking my credit and answering questions my new phone was approved and i was told my phone will be delivered in 7 working days, where i assumed if they say the phone will be supplied that they must have stock, turns out they dont have stock and no matter who i try to speak to at the call centre everyone is terribly rude and no one knows when the stock will come in, i feel that is dreadfull service now i am stuck with a phone that barely works and no one at virgin can help me i feel very frustrated and let down as ive always been a great customer to you and never paid my phone late, i dont know maybe i should change to vodacom. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 15:33:08 | Mon 6 Feb 12 |
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Hello Quintin P, Thank you for contacting us. As per our telecommunication, we have informed you that we are in the process of expediting the delivery of your handset. We do apologise for the delay and inconveniences caused. Please do accept our sincerest apologies for the inconveniences caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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Relevant content (Last 5 Call Centre!! Problems)
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