Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 16:43 Wed 18 Jan | PERSON RESPONSIBLE | Tshidi |
| CUSTOMER | msolame | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Ridiculous and a total RIP OFF |
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| in 2008 i got a preapproved of a phone 4rm virgin mobile 6 months I was not working as I ws on contract I cald virgin mobile notifying dem dat m unemployed n as soon as I get a job I wil pay dat account I cnt recall the name of d person I spoke 2 of which dey agreed 3 years later I got a job I started paying this virgin mobile account, den a month later I was garnished I paid R250, from July 2011 in Oct 2011 I cald their collection agency which is KOLLEKT spoke to Kerusha I made an arrangement with her dat I need to settle that account in 2 months she send me the outstanding amount of R4084.39 in order for ME to make 2 months payments I hav to pay R2042.19 which I agreed in Dec 2011 I made last paymnt of 2042.19,settling this account in Jan 2012 I cald Kerusha to send me a settlement letter of which she did she said I should call virgin mobile to update my account on the 17 Jan 2012 I cald virgin mobile and I spoke to Tshidi she told me dat,I still nid 2 pay R1218 b4 dey can update this account as settled in full. my question is on a phone that's worth R500 2day in the market(E250) y do I hav to end up paying R7000 of which dey didn't even tell me,n I have settled dis acc | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 10:27:30 | Fri 20 Jan 12 |
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Hello msolame, Thank you for contacting us. As per our telephonic conversation, we have informed you that we have sent an instruction to the external debt collectors to close the file on their data base. Furthermore the negative status has wil be updated on your payment profile. We do apologise for the inconvenience caused. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | msolame | Time and Date | 08:54:26 | Mon 23 Jan 12 |
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Quite Impressed:
Hello Peter .. Im very much impressed , because i received a call from veronica @ virgin mobile .. who apologised for the inconvience caused and promised me that my account will be updated to all credit bureaus , as settled in full and closed , and im so happy because i received a quick responce from them . Thanks to you Peter . your the best . |
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