Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Pavillion, KZN | COUNTRY | United Kingdom |
| TIME / DATE | 08:31 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | BMONK | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Poor Service Delivery |
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| Purchased a Virgin mobile contract. Requested my previous pre-paid Vodacom cell number be ported over. Application made at Virgin Pavillion on 30-12-11. Was informed the port would take 3 - 9 days. On Friday 13th Jan 2012 visited the shop to enquire why the port had not yet been effected. Bradley made a call to the relevant dept, nothing had been done thus far, apparently fax had not been received ??? Was assured it would be done on Monday 16th Jan. Monday 16th Jan telephoned the Pavillion shop to make enquiry, unknown male server (not Bradley) informed me it would be done that night as ports are done during the night hours. Did not happen. Telephoned the Pavillion shop again and was told that the port was in process. It is now the 18th January. Not yet done. Disappointed in the service and the inconvenience I have experienced whilst awaiting a simple number port. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 11:01:16 | Thu 19 Jan 12 |
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Hello BMONK, Thank you for contacting us. As per our telephonic conversation, we have confirmedthat your services will be active on the Virgin Mobile network within 24 hours. Please accept our apology for the level of service you received from our Franchise and the inconvenience caused to you our valued customer. We appreciate the oppirtunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | BMONK | Time and Date | 17:07:22 | Sun 22 Jan 12 |
| Quite Impressed: Virgin Mobile South Africa responded to my complaint the very next day and actioned the change over for the following day. Pleased with this head office, just hope they took it further with the franchise holder. | |||
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