Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 19:08 Mon 16 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | NB172847 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | OUTSTANDING BILLING ACCOUNT |
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On 29 June 2011 I cancelled my telephone contract with Virging Mobile, an amount of R1153.00 was deposited on Virgin Mobile Account number 1454080426 held by Nedbank. Last year I received a mail from Michaels Daniels who works for Select on Line Attorneys advising me that there was still outstanding amount on my contract. On 12 September 2011I made a transfer of R537.49 to Select on Line account number 50860740437 held by FNB. My concern is that according to my credit report, I still owe Virgin Mobile R1640.00 and I don't know where this amount is coming from despite the payment that I have made |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:56:10 | Wed 18 Jan 12 |
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Hello NB172847, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, in order for us to inform you that we have sent an instruction to the external debt collectors. We have sent an instruction to the credit bureaus to have the negative status updated. Please do accept our sincerest apologies for the inconvenience caused. We appreciate the opportunity to respond to your concerns and hope we are able to allay some of the concerns raised. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | NB172847 | Time and Date | 07:49:58 | Thu 19 Jan 12 |
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Over the Moon:
I WAS INFORMED THAT THIS MATTER WILL BE ADDRESSED WITH DEBT COLLECTORS AND MY NEGATIVE STATUS WILL BE UPDATED ON CREDIT BUREAU. THIS WAS REFLECTING BADLY ON MY CREDIT REPORT. THANKS |
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