Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | westville durban | COUNTRY | South Africa |
| TIME / DATE | 10:27 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | janine-9 | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | no phone but pay full contract |
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I got a contract with Virgin Mobile on the 11/9/2011 that includes a blackberry 8520 but was faulty from day one and every time I go to the shop they sent me home to phone or do something (they didn't help me to sort out the problem). I eventually got tired battling with it and took it in on the 24/11/2011 to be sent in for "upgrade of software they said".... Just before Christmas 2011 I went to Virgin mobile at the Pavilion to follow up because it's been a month; I got the news that they have to replace my phone on the 3 Jan when the company opens. It's the 13/01/2012 I still don't have a phone and still waiting!! Ever time I phone they say they don't have any stock, I want to cancel my contract and I am not going to pay the balance because I don't have a phone they are breaking there side of the contract and I am not happy with the service I get from Virgin Mobile. What are my options and what can I do about this? |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:56:45 | Fri 13 Jan 12 |
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Hello janine-9, Thank you for getting in touch with us. As per our telecommunication, we have confirmed that we are in the process of expediting the delivery of your handset. We do apologise for the inconvenience caused. We would like to assure you that we are committed to continually improving our service to our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | janine-9 | Time and Date | 18:14:31 | Tue 17 Jan 12 |
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Quite Impressed:
Thank you so much Virgin Mobile in the Pavilion phoned me on the tuesday 17.01.2012 to fetch a new phone. Its just so sad to report them before they sort this matter out Thank you I am pleased with the quick response |
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Relevant content (Last 5 Repairs / Servicing Problems)
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