Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | gauteng | COUNTRY | South Africa |
| TIME / DATE | 16:24 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | hlukani | View all reports by user |
 2
 11
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | Never trust Virgin Mobile with your banking detail |
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I posted my complaint here about Virgin Mobile who debited my account after I settled the account as per their email.On the 05th of January 2012 a lady by the name of Veronica called me and promised the refund, fortunately I asked her to send an emaol confirming what she said and she did. She said the refund will be in after 4 days,until now there has been no refund.I called them yesterdayand I had to stay on the line for more than 30 minutes and then they promised to call me back of which they never did. I dont really understand those creatures working for Virgin Mobile at all,if thats how they do customer care surely they are doing it the other way round. I see from their point of view now there is nothing wrong with ripping somebody's bank account. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 09:24:30 | Mon 16 Jan 12 |
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Hello hlukani, Thank you for getting in touch with us. We do apologise for the inconvenience that has incurred.We regret the disturbance and nuisance that was caused and assure you that this delay was entirely unintentional. Please be informed that would like to assure you that we are committed to continually improving our service to our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | hlukani | Time and Date | 23:02:48 | Tue 17 Jan 12 |
| Over the Moon: They never even try to reach me and tell me what is happening,instead they posted back to hellopeter acknowledging the receipt of the complaint. | |||
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