Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 12:28 Wed 7 Dec | PERSON RESPONSIBLE | Virgin Mobile |
| CUSTOMER | maserum | View all reports by user |
 2
 1
|
| PROBLEM | Billing / Accounts |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 7 Dec | ||
| HEADLINE | ***** ***** *****!!!! |
||
| I recently found out that Virgin Active deducted money from my bank account and i contacted them today and was told that i have TWO contracts with them, WHAT?? they could not tell me where or how i got the contracts with them.the agent then put me through to the head office where i spoke to Angie,at this stage i was fuming and requested to speak to whoever was in charge of accounts and not anyone from the call centre, i was told that a gentlemen by the name of Jeff Ezaire would call me back shortly, its been 3 hours and have not receive any call back.Virgin Mobile has ************ opened an a cellphone contract in my name and have deducted funds from my account without my consent, i think the next call i am going to make is to my lawyers as i have tried to resolve this with them amicably and they have failed to acknowledge my concern!! | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 16:31:20 | Wed 7 Dec 11 |
|
Hello maserum, Thank you for bringing this to our attention. As per our telephonic conversation, we have informed that upon the receipt of the required documentation our Forensics Department will commence the investigation. We delay our investigation is causing, but trust that you will understand our desire to identify the source of the cause, as it is of vital importance to us that you are not subjected to similar experiences in future. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
|||
| CUSTOMER'S FEEDBACK | maserum | Time and Date | 10:19:05 | Mon 12 Dec 11 |
| Over the Moon: good feedback from Mpho | |||
Relevant content (Last 5 Billing / Accounts Problems)
 |
|||
|
|
|||
 |
|||
|
|
|||
 |
Facebook Application
