Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Billing | COUNTRY | South Africa |
| TIME / DATE | 12:01 Tue 27 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | joffecat | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 27 Dec | ||
| HEADLINE | EFT vs Debit order Payments |
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| Notifcation sms were sent of the altered d/o date because of the public holidays - for years I have being paying via EFT & there has never been a problem that the d/o has been presented as well. The EFT payment was done on 20 Dec 2011 and reflected the following day as a credit on my account - now the d/o was presented and rejected because I transferred funds to another account. I want the back charges paid back to me now. This will now cause other d/o not to go through. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 15:22:29 | Wed 28 Dec 11 |
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Hello joffecat, Thank you for your post. As per our telephonic conversation, please be advised that upon receipt of the requested document your account will be credited accordingly. Please accept our apologies for the inconvenience and frustrations caused in this regard. Thank you for allowing us the opportunity to respond. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | joffecat | Time and Date | 17:09:44 | Tue 10 Jan 12 |
| Quite Impressed: Query was resolved and refund was done timeously with regular feedback and updates to me during the process | |||
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