Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Virgin Mobile South Africa | COUNTRY | South Africa |
| TIME / DATE | 10:42 Mon 19 Dec | PERSON RESPONSIBLE | Virgin Mobile |
| CUSTOMER | nadiag | View all reports by user |
 2
 0
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| PROBLEM | Duration Period of Con... |
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| INCIDENT | Mon 19 Dec | ||
| HEADLINE | Deeply Concerned |
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| I placed a complaint on Hellopeter +/-3 month ago, and virgin has been looking into my query for +/3 months. My refrence on my query is: 2750912. This query has still not been resolved. I received my statement this month saying I have to pay a extra R309.91 and the refrence on the statement is: Handset Buyout (5884104). I phoned the call centre and the consultant confirmed that is not my last payment there are 2 more. I e-mailed the consultant Mpho who I was corresponding with on refrence 2750912 and no reply. I phoned the call centre again today and this time the lady confirmed my end date to my contract is still June 11 and I can renew my contract . I just want a straight answer, who made the decision to take the R309.91 on my account, why was I not consulted and why has Mpho not e-mailed me back to confirm what is the outcome of my first complaint Ref: 2750912? This is my final request, please e-mail me and confirm my outcome on my Query Ref: 2750912. I want to know if that R309.91 (plus R199 monthly payment = totals to R508.910) virgin just decided to take extra on my account is my FINAL payment and that I'm a Prepaid client after this. Resolve this or Legal Wise will!!! | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:06:08 | Tue 20 Dec 11 |
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Hello nadiag, Thank you for contacting us. As per our telecommunication, we have confirmed that you concerns raised have been resolved. We do apologise for any inconveniences caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | nadiag | Time and Date | 08:27:45 | Thu 22 Dec 11 |
| Quite Impressed: I've spoken to a consultant. 2 months to go, hope it go's smoothly. | |||
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