Virgin Mobile South Africa Conversion
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Retentions | COUNTRY | South Africa |
| TIME / DATE | 08:53 Wed 18 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Genised | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 18 Jan | ||
| HEADLINE | Contract |
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I took out a Virgin Mobile contract in December 2009. I signed for a 24 month contract. I know that virgin mobile debits 2 months in arrears. I want to cancel my contract knowing that I must pay in an x amount to cancel it. When I phoned this morning to that I was told that if I do that my last debit order will be in April? This is not fair. I signed a 24 month contract. Not a 28 month contract. I want to move to a different network and now they will not release my number until April.. If i pay what is owed to Virgin then my contract with them must end. I have cancelled 2 other contracts with them. With one of them they tried to do the same. Then they cancelled it in 2 days. I'm not happy with this. The lady I spoke to said that My number does not belong to me it belongs to Virgin Mobile? This is BS. All I want is for my contract to be stopped immediately when I pay my outstanding amount. I need to move over to the new network. It is a simple and easy thing to do But They are making it so difficult. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:21:47 | Thu 19 Jan 12 |
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Hello Genised, Thank you for getting in touch with us. As per our telephonic conversation, we have confirmed that you may port your services out of the Virgin Mobile network. We are saddened to lose you as a valued client. Please do accept our sincerest apologies for the inconveniences caused. We appreciate the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | Genised | Time and Date | 14:58:26 | Fri 20 Jan 12 |
| Over the Moon: A lady gave me call to inform me that what I want to do is possible. Just before she called I spoke to a guy from retentions with the name Earl Strydom. He was extremely helpful and did assist me with the correct information | |||
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