Virgin Mobile South Africa Conversion

SUPPLIER	Virgin Mobile South...	INDUSTRY	Telecommunications
BRANCH / AREA	Complaints department	COUNTRY	South Africa
TIME / DATE	11:00 Tue 31 Jan	PERSON RESPONSIBLE	Unkown
CUSTOMER	Andy28	View all reports by user	1 5
PROBLEM	COPY OF CONTRACT	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 31 Jan
HEADLINE	CAN NOT SUPPLY ME WITH SIGNED DOCS
I have requested my signed contract with terms and conditions that was signed for on the contract, as I am entitled to these documents. Virgin Mobile can not supply me with these documents after 15 working days. They try to put the blame on me, by asking for information that i have already answered. I give till Monday 6 Feb for the documents to be supplied to me before I approached the appropriate people. Please note I do not think I am being UN-reasonable, I do not think that my lawyers are going to complain when i show them when i first lodged the complaint, and i sat patiently. I do not know the number in question.. I will only accept electronic email communication. unless i am supplied a copy of ever voice recording. Add a new Virgin Mobile South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Mobile South Africa	Time and Date	11:14:43 \| Wed 1 Feb 12
Hello Andy28, Thank you for your post. We refer to our email correspondence sent to your email address as per your request. You are welcome to the email communication in light of the resolution. We do apologise for the inconveniences caused. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. Thank you for allowing us the opportunity to respond your concerns. Regards, Virgin Mobile
CUSTOMER'S FEEDBACK	Andy28	Time and Date	18:13:12 \| Thu 2 Feb 12
Over the Moon: i love the outcome now just need. all of it on an official letter head