Virgin Mobile Sou... Complaint
| SUPPLIER | Virgin Mobile Sou... | INDUSTRY | Telecommunications | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Head Office | COUNTRY | South Africa | ||
| TIME / DATE | 10:55 Thu 27 Aug | PERSON RESPONSIBLE | |||
| CUSTOMER | ncallega | View all reports by user |
5
12
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| PROBLEM | Billing / Accounts | ||||
| HEADLINE | Contract cancellation - what's taking so long??? | ||||
| THE INCIDENT Thu 27 Aug 
|
20 Aug - I made full & final payment to settle my handset & migrate my contract to prepaid. Emmaleen in Virgin's billing department also said that I would have to pay an additional amount for the September invoice that has already been generated. I also paid this & faxed confrimation. Emmaleen sent me an e-mail to confirm that she had received these payments & she would forward them for allocation onto my account. 24 Aug- I called the contact centre & asked to have my account migrated to prepaid & the agent said that this will be done in 24 - 48 hours (Ref 2433247). It is now 3 days later & my account has STILL not been migrated. I have NOW been told by Cole that this will only be done at the end of the month in a batch 'with the rest of the migrations'. It's unacceptable that I keep hearing different stories & that I cannot speak to anyone of authority to rectify this & ensure that my debit order is cancelled. I do not want to continue paying for a serivce that I have cancelled. PLEASE can you look into this issue for me as soon as possible - & I would also like written confirmation that my account is settled and my debit orders have been cancelled. Thank you.
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| CUSTOMER'S FEEDBACK Time: 17:47 Mon 31 Aug 09 |
Indifferent: VMSA left a voice mail on my phone that the migration has happened but I'm not holding my breath. I'll only know for sure when I port to Vodacom in the next few weeks. | ||||
| Email this report | View customer feedback rating and analysis | Back | ||||
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