Virgin Active South Africa Compliment
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | National | COUNTRY | South Africa |
| TIME / DATE | 07:51 Thu 9 Feb | PERSON RESPONSIBLE | Zaylin Jegels |
| CUSTOMER | NIce | View all reports by user |
3
 6
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| NATURE | Billing/Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Quick response to query |
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In November last year I moved to the Sanlam Reality program together with Virgin Active. I was informed that they would have to transfer my debit order. Virgin Active sent me a new contract stipulating the amount and the period I'd be paying for. When I looked at my bank statements for December and January Virgin Active had deducted a higher amount than stipulated in the contract without providing me the necessary notice. I sent a query to Zaylin to follow up why this has happened and specifically pointed out the terms and conditions of the contract. He responded very quickly and informed me that my next debit order will be lower to refund me the incorrect amount and the future debit orders will then be as stipulated in the contract. I really appreciate the quick turnaround time and now I just hope that they can get their debit orders correct in the next few months. |
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| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 11:17:16 | Fri 10 Feb 12 |
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Hello NIce, Thank you very much for the wonderful feedback for Zaylin, I am truly happy to hear that he resolved your query quickly and efficiently. We pride ourselves in excellent customer service and it is great to hear the positive experiences our members has. Please continue to enjoy your time with Virgin Active. Kind regards, Chanelle |
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11:51:05 Fri 25 May 12
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