Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Groenkloof | COUNTRY | South Africa |
| TIME / DATE | 13:18 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | liquidsilk | View all reports by user |
 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | Virgin Active & Sanlam Reality: STILL No Rebate! |
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I previously wrote a complaint regarding my situation on hellopeter.com (http://www.hellopeter.com/virgin-active-south-africa/complaints/virgin-active-sanlam-reality-no-rebate-729649). I was promised by the person who phoned me that I would be contacted on 06/02/2012 with a solution to my problem. This did not happen. My problem, as stated before, is that the package I signed up for in October 2011 has been discontinued and that Virgin just switched me to a more expensive package without prior notice or consent. I have also been informed by Sanlam that I will not receive my rebates as stated by my contract if I don't pay the R169 p/m for the Reality program. I was not informed of this fee by the Virgin Active Sales Representative and was told the R356 p/m was all I needed to pay and I would receive R300 p/m back if I went to gym 12 times a month or more. Firstly, I would like you guys to sort out my rebates issue with Sanlam as it is your fault they are refusing to refund me my rebates. Secondly, I insist that you keep me on the current contract terms until the end of the contract. You have 7 days to rectify this problem before I take legal action and go to the newspapers. |
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| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 14:12:56 | Wed 8 Feb 12 |
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Hello liquidsilk, Thank you very much for quickly chatting to me., Please accept my apologies for not contacting you again on Monday. I currently still do not have a final answer from Reality as to what your membership status will be, I am following up on this daily for you. As soon as I have a final answer from then I will give you a call and we can then decide where to take from there. Kind regards, Chanelle |
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| CUSTOMER'S FEEDBACK | liquidsilk | Time and Date | 14:15:38 | Wed 15 Feb 12 |
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Indifferent:
Dear Chanelle from Virgin Active Please, please would you give me an update about my problem(s) with Virgin Active & Sanlam Reality? Even if you just email me (preferable) what is happening so that I can know too? I really appreciated the feedback last week, but I'm now getting worried and a little frustrated. Thanks |
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