Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Constantia | COUNTRY | South Africa |
| TIME / DATE | 08:47 Thu 2 Feb | PERSON RESPONSIBLE | Chanelle |
| CUSTOMER | lovegoodse | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | VA Constantia increases fees by 30% within 1 month |
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Good day I have been a member of VA for many years and trained in the various clubs throughout Cape Town. Since 2 years ago I have been training in Constantia and appreciated the recent renovations. However the monthly basic fee went up from December ZAR439 to Jan ZAR569 --> an increase of 30%! While I do understand that you need to update your clubs and obviously pass a share of the huge costs on to your members I am shocked in the steep increase all of a sudden. Is it really fair to pass all costs on to the member to finance the renovations in full? Should it not rather be a head office expense that gradually passes increased costs on to customers?! The Constantia Club is now more expensive than any other CT club as far as I can see yet it is not the same level as your flagship gyms like Melrose Arch. Despite being a Momentum Multiply member I feel this is a r ip-off and was not even communicated properly to your members. I look forward to your response and to see what you are doing about this. Kind regards |
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| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 13:44:52 | Thu 2 Feb 12 |
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Hello lovegoodse, We've been wanting to give Constantia the upgrade it deserves for a long time. After many years of negotiation, we were able to do that at a cost of R28m. We usually attempt to absorb all the cost of an upgrade, but in order to get Constantia to the state it deserves as our first ever club, the cost was too much to absorb, hence the price increase. Thanks so much for taking the time to chat to me on the phone this afternoon. I'm glad we could come to an agreement and I'll be in touch again with the options we discussed. Thanks so much Giovanni Virgin Active SA |
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