Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Morningside | COUNTRY | South Africa |
| TIME / DATE | 12:48 Thu 2 Feb | PERSON RESPONSIBLE | The whole company |
| CUSTOMER | zubeida1 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Should be reported to consumer protection board |
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I joined virgin active on vitality health which means i paid a once off fee of around R700 and paid a small fee monthly. Since i havent been to the gym 24 times in a one year cycle, i got an e-mail saying that my membership would be cancelled and i would need to pay the once off fee to get my vitality benefits with virgin active back. However, for the past 2 months my account has been debited with R289 each month. I can only wonder how much people have been ripped off in thsi manner. |
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| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 14:13:26 | Thu 2 Feb 12 |
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Hello zubeida1, Thank you very much for chatting to me this afternoon, Please accept my apologies for any incorrect information emailed to you. As discussed the agreement with Vitality members is that if you do not access our facilities the required number of times that your discounted rate will be adjusted from 80% to 50% discount. I will email you the details as requested. Once again please accept my apologies. Kind regards, Chanelle |
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