Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | N1 City | COUNTRY | South Africa |
| TIME / DATE | 07:32 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | taryn32 | View all reports by user |
 1
7
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| PROBLEM | Poor Customer Service |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | Once you're signed up, forget about service |
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| Signed up on the 25 Jan. Went for my assessment yesterday (08 Feb) as i'd been sick with flu since my sign up. The guy who signed me up (Stuart) had changed branches and didn't let me know. When i got there, they assigned a sales person (Chrishand) to assist me and he couldn't wait to get rid of me. I struggled to keep his attention for the simplest of questions. I feel so stranded. You have my money and don't care about post service, disgusted! | |||
| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 11:09:47 | Fri 10 Feb 12 |
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Hello taryn32, I would like to discuss your concerns as raised above and have tried to reach you on the number provided to no avail. I have emailed you requesting an alternate number or a specific time that I can reach you. I eagerly await your feedback. Kind Regards, Chanelle |
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| UPDATED RESPONSE | Virgin Active South Africa | Time and Date | 11:32:56 | Fri 10 Feb 12 |
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Hello taryn32, Thank you very much for getting back to me. I am very glad to hear that the matter has already been resolved by the Club and Sales Manger. Please feel free to contact me directly should you require any assistance in future. Kind regards, Chanelle |
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