Virgin Active South Africa Conversion
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Bedfordview | COUNTRY | South Africa |
| TIME / DATE | 11:36 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | pauldep1 | View all reports by user |
 1
 1
|
| PROBLEM | Bad Attitude |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Lost Poperty confirmed found but given to charity |
||
| During this last week, I left my swimming goggles in the men's change room. Called the following day to check on whether the staff at Virgin Active, Bedfordview had found them as they were a specific grey pair of Lane 4 goggles. Told the lady on the phone that I would pick them up Saturday (today) and was told no problem, just ask the reception. Problem - was told today by the reception that all of the lost property was given yesterday to charity.... thanks Virgin Active! Very Nice! | |||
| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 14:20:30 | Mon 6 Feb 12 |
|
Hello pauldep1, Thank you very much for chatting to me this afternoon, Please accept my apologies for any inconvenience caused to you. As discussed it is our policy to confirm whether items are found, I apologise that your item was confirmed telephonically. I have addressed this with the Club General Manager at Virgin Active Bedfordview to ensure that the necessary training takes place. Kind regards, Chanelle |
|||
| CUSTOMER'S FEEDBACK | pauldep1 | Time and Date | 22:20:41 | Tue 7 Feb 12 |
| Quite Impressed: Still down a set of goggles but hopefully it lands up with an up and coming Olympic swimmer; the call from Chanelle made the difference :-) | |||
Relevant content (Last 5 Bad Attitude Problems)
 |
|||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
 |
|||
|
|
(( • )) Supplier's response |
Facebook Application
