Virgin Active South Africa Complaint

SUPPLIER	Virgin Active South...	INDUSTRY	Fitness
BRANCH / AREA	Centurion	COUNTRY	South Africa
TIME / DATE	22:17 Tue 7 Feb	PERSON RESPONSIBLE	Shawn
CUSTOMER	dkilian	View all reports by user	0 1
PROBLEM	Broken equipment-every...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Mon 6 Feb
HEADLINE	Health RISK to exercise at Virgin Active Centurion
for the third time this morning at 5h00 am I had to get to the gym and not be able to exercise/spin as planned. writing a whole story about the incidents will not be helping much! I spin, as part of my preparation for the cape Argus Cycle tour coming up in a months time. virgin Active Centurion is absolutely pathetic- and a big health risk to clients. You can't spin according to your personal training program/heart rate and time. I'm very disappointed and hope that the public get to read and be informed about the premiums we pay to be able to 'gym'-which is a lot-and how at risk every member is to just enter the doors of Virgin Active Centurion. Add a new Virgin Active South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Active South Africa	Time and Date	13:54:56 \| Wed 8 Feb 12
Hello dkilian, Thank you very much for chatting to me this afternoon, I apologise for any frustration caused to you. I just chatted to Shaun, the Club General Manager at Centurion and he informed me that they have 5 spinning bikes that should be on the floor, two of these are broken and have been removed from the floor to ensure that members do not use faulty equipment. Shaun will also give you a call to give you some feedback. All the best with your preparations for the Argus. Kind regards, Chanelle