Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Paarl | COUNTRY | South Africa |
| TIME / DATE | 18:19 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ladida Kaje | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Doubled My Payment |
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I owed money on my Virgin Avtive Gym Account but sorted it all out with the lady in office. Had my banking details, amount to be take each month. It was all sorted. The next month i get a sms saying that I owe over a thousand rand on my account!! I called the call centre which took about 30min being transfered to the next person and the next. The lady said my account got handed over to them. Humbly i took it in- i asked her a proof of payment at the end of the month when all the money is deducted and an email stating when it will take place-to cover my **** just in case-she didn't do either. I contacted my friends and they cancelled all their memberships. |
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| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 11:38:20 | Fri 3 Feb 12 |
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Hello Ladida Kaje, I have thank you for quickly chatting to me, I apologise for any frustration caused to you. Your account was handed over to our Attorneys in error after you made payment arrangements with us. Your account with Virgin Active has been settled and your file removed from MBD Attorneys. I have emailed you the feedback as per your request. Please contact me directly should you require any further assistance. Kind regards, Chanelle |
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(( • )) Supplier's response |
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