Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Claremont | COUNTRY | South Africa |
| TIME / DATE | 14:51 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | dogtown | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Billing with No contract |
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| In Nov 2011 Iwent to the gym to cancel my membership.I have been with VA for [URL Removed] my 3yr contract.The lady @ premises informed him to send a mail.He did as requested as he was retrenched ..Currently VA tried to take membership fee twice, 01 /12/11 and 20/11/11then 29/01/11 , 03/01/12 anb 02/02/12. Upon verify details , he received mail from a lady in accounts stating thst he is obligated via a contract that expired 3 yrs ago and he was using the his membership on a month to month basis ...I hope that this matter get resolve and all the unpaid fee will be re-inburse for credit be rectified ..I am deeply disappointed in the manner which you conduct your business | |||
| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 15:26:01 | Tue 7 Feb 12 |
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Hello dogtown, I would like to discuss your concerns as raised above and have tried to reach you on the number provided to no avail. I cannot find a Virgin Active membership with the details provided and need some additional information from you in order to further assist. I have emailed you requesting an alternate contact number or a specific time I can reach you. I eagerly await your email. Kind Regards, Chanelle |
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