Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Rustenburg | COUNTRY | South Africa |
| TIME / DATE | 21:56 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | mcidn14372 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Bankdetails change nightmare |
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| My wife's membership fees are deducted from my bank account. On the 19th of January, my bank account number was compromised and I started the dreaded bank details change challenge. She informed their (V/Active) online "Contact us" they need to change the details for the debit order purpose. Needless to mention, the debit order was returned due to insufficient funds and I incurred bank charges. We are bound by a contract and I really really wish to pay the fee, but now I'm met with silence and they really doesn't care a rats *** to send me a secure email address whereto i can forward the new bank details, like the 8 other companies that I owe debit orders. I have a record of all the correspondence and nobody has the guts to call me and rectify the issue. Please help me to sort this out. I rated their service as poor in the feedback they requested. | |||
| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 12:00:44 | Fri 3 Feb 12 |
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Hello mcidn14372, Thank you or quickly chatting to me this afternoon, Please accept my sincerest apologies that you were not assisted after informing us about your situation and that you were not provided with an email address. I believe the new Club General Manager at Virgin Active Rustenburg has also contacted you and will assist to resolve your bank details and payments. Please feel free to contact me should you require any further assistance. Kind regards, Chanelle |
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