Virgin Active South Africa Complaint
 SUPPLIER |
Virgin Active South... |
 INDUSTRY |
Fitness |
| BRANCH / AREA | Faerie Glen | COUNTRY | South Africa |
| TIME / DATE | 13:28 Mon 6 Feb | PERSON RESPONSIBLE | Godfrey Mbele |
| CUSTOMER | nkosiang | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Account Bill in error |
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| I got a call from Godfrey Mbele of Virgin Active about a promotion they have with customers that were members of Virgin active before,i told him that i do not have money in my account and do not want to be debited immediately, he told me that he will get back to me with that request, He told me that it is not a problem my 1st debit order will be on the 1st of March,all this happened while i was on leave and i went back to work on Wednesday 01/02/2012, he sent me the contract i signed and emailed it back to him,On thursday i got an sms that my account has been debited with R100 and R359.00, i called him to find out why as my account did not have funds and we had an agreement, he promised to investigate and come back to me.I contacted my bank to advice of the error and that they should reverse the transaction that took place and the said the have already charged me returned debit order fee of R150.00 as there was no funds in my account, i sent an email to Godfrey to advice him he said to me that there is nothing he can do as i have reversed everything i told asked him to pay the bank charges as it I was not at he tols me that it's impossible,how is that when i was not at fault | |||
| SUPPLIER'S RESPONSE | Virgin Active South Africa | Time and Date | 15:20:34 | Tue 7 Feb 12 |
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Hello nkosiang, Thank you very much for quickly taking the time to chat to me, Please accept my apologies for any incorrect information given to you when joining Virgin Active and that Godfrey could not assist you. I trust we have come to an amicable solution to your concerns. Kind regards, Chanelle |
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