Vexon Complaint
 SUPPLIER |
Vexon |
 INDUSTRY |
Computers |
| BRANCH / AREA | Midrand | COUNTRY | South Africa |
| TIME / DATE | 08:46 Sat 10 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | brendantindall | View all reports by user |
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| PROBLEM | Bad Attitude |
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| INCIDENT | Sat 10 Dec | ||
| HEADLINE | Poor service |
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I recently ordered and paid for an ipod 160 gig classic from Vexon computers. The only response is that the servers are down and they will contact me asap. 10 days down the line I have not yet received my order, have had no confirmation of payment or order placement but the money is gone. I am not the first to have this problem. Their telephone contact numbers are incorrect or do not work and they do not respond to emails. This is extremely poor on their behalf and I just wish that I had read previous report before purchasing from them. Disgruntled and frustrated! Brendan |
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| SUPPLIER'S RESPONSE | Vexon | Time and Date | 10:41:08 | Mon 12 Dec 11 |
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Hello brendantindall, Good day My sincere apologies for this. The website states that delivery normally occurs within 48 hours for this product. But we do not hold stock and therefore rely on our suppliers stock levels for indications. We advise every single customer on order not to make payment until they receive feedback from us regarding stock and pricing. It is also stated in our terms and conditions. Due to issues with Telkoms numerous downtimes we removed our number from our website. Customers are urged to communicate via email where our number can be provided if required. Your order has been refunded but it takes a few days before it will reflect in your account. There was a delay from our side due to unforeseen circumstances and with our sincere apologies we would like to offer you a R 50 voucher for our store to apologize for the inconvenience caused to you. This item is unfortunately still not available from suppliers but they indicate they are waiting for stock to clear customs. Once we have word on this we will revert. Again my humble apologies. Please allow us the opportunity to make this up to you as we can assure you we go to great lengths to keep our customers happy. Thanks Theo |
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