Vexon Complaint
 SUPPLIER |
Vexon |
 INDUSTRY |
Computers |
| BRANCH / AREA | Bryanston | COUNTRY | South Africa |
| TIME / DATE | 14:01 Tue 31 May | PERSON RESPONSIBLE | |
| CUSTOMER | cranic | View all reports by user |
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5
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 30 May | ||
| HEADLINE | No response to query |
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I logged a stock query via email to their published email address and have had zero reply or acknowledgement by the following business day . For an online store this is ridiculous. They should publish contact numbers so that we can speak to their sales department for stock checks. |
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| UPDATED RESPONSE | Vexon | Time and Date | 13:44:28 | Wed 1 Jun 11 |
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Hello cranic Good day Sir I apologise in the delay to your email enquiry. We received your enquiry on 30 May 2011 at 4pm. Suppliers took a bit longer than expected to reply to us and as a result we only managed to reply to you on 31 May 2011 at 2:15pm. We do have phone lines at the moment, but due to all the problems with Telkom which we receive, we are still attempting to find a way of stabilising our land lines to ensure that customers are able to get a hold of us without any problems. At the moment, the best way would still be via email. Thank you and regards Theo |
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| CUSTOMER'S FEEDBACK | cranic | Time and Date | 11:41:33 | Fri 10 Jun 11 |
| Not Impressed: The couldn't even be bothered to call me and sort out the query. Instead it took multiple emails back and forth and in the end I couldn't get the person to comprehend my query. | |||
Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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