Vexon Complaint
 SUPPLIER |
Vexon |
 INDUSTRY |
Computers |
| BRANCH / AREA | Online | COUNTRY | South Africa |
| TIME / DATE | 08:17 Fri 9 Dec | PERSON RESPONSIBLE | Gerald Palm |
| CUSTOMER | tianh | View all reports by user |
 0
2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Fri 9 Dec | ||
| HEADLINE | Item out of stock and still waiting for refund |
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| I placed an order for an iPod 160GB on 17 Nov 2011 from their website and on 21 Nov 2011 were informed that they were waiting for stock despite their website stating that the item is "in stock." After several inquiries they informed on 28 Nov 2011 that they still don't have a delivery date. On 30 Nov 2011 I asked that the order be cancelled and I submitted a refund request which according to their policy would have been refunded on the 2 Dec 2011. It is now 9 Dec 2011 and still no refund! Their customer communication is poor. They have no telephone number to dial to speak to someone. I would discourage any potential buyer from making any purchases from these guys. | |||
| SUPPLIER'S RESPONSE | Vexon | Time and Date | 10:37:14 | Mon 12 Dec 11 |
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Hello tianh, Good day My sincere apologies for this. The website states that delivery normally occurs within 48 hours for this product. But we do not hold stock and therefore rely on our suppliers stock levels for indications. We advise every single customer on order not to make payment until they receive feedback from us regarding stock and pricing. It is also stated in our terms and conditions. Due to issues with Telkoms numerous downtimes we removed our number from our website. Customers are urged to communicate via email where our number can be provided if required. Your order has been refunded but it takes a few days before it will reflect in your account. There was a delay from our side due to unforeseen circumstances and with our sincere apologies we would like to offer you a R 50 voucher for our store to apologize for the inconvenience caused to you. This item is unfortunately still not available from suppliers but they indicate they are waiting for stock to clear customs. Once we have word on this we will revert. Again my humble apologies. Please allow us the opportunity to make this up to you as we can assure you we go to great lengths to keep our customers happy. Thanks Theo |
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