Vericred Conversion
 SUPPLIER |
Vericred |
 INDUSTRY |
Financial |
| BRANCH / AREA | Potchefstroom | COUNTRY | South Africa |
| TIME / DATE | 10:16 Thu 23 Jun | PERSON RESPONSIBLE | Trevor |
| CUSTOMER | myrnav | View all reports by user |
 2
 1
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| PROBLEM | No Collection Done!!!! |
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| INCIDENT | Thu 23 Jun | ||
| HEADLINE | Not getting any answers!!! |
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| Vericred send me an SMS on the 12th of May, telling me I owe money on one of my accounts. Since then I have been struggling to get the relevant information from them - this account which they say I owe money on. I have phoned a number of times (on my expense) and sent mails with no answer. This raises the question whether it is legit. I was not aware of the bill they are talking about and now I have to struggle to get this resolved. If it is legit I have to pay them a collection fee; but they are not doing any collection. I am more than willing to pay the bill if it is legit and one which I missed by mistake - but I am definitely not willing to pay them their fee. The only thing they have done is to send me a SMS and phone two times but they are unable to supply supporting documents. This is totally ridiculous! How many e-mails and messages do I have to send or leave before I get a response? | |||
| UPDATED RESPONSE | Vericred | Time and Date | 10:42:47 | Thu 23 Jun 11 |
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Hello myrnav AS our consultants have confirmed to you, statements have been mailed to you on 3 occasions to the e mail address as confirmed on the Hellopeter site. These were mailed to you 20 May 2011, 31 May 2011 and 22 June 2011. I will be sending you the statements, account details, contact numbers and contact person of our consultant by e mail today and will contact you later to confirm that the documentation has been received. Please contact me if you have any further questions. Regards Debbie Moutsatsos Client and Public Relations Manager Vericred Collections 018 294 1000 moutsatsosd@vericredonline.com |
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| CUSTOMER'S FEEDBACK | myrnav | Time and Date | 07:42:49 | Tue 28 Jun 11 |
| Quite Impressed: I should have contacted vericred directly through Hellopeter - this was the first time I got a helpful response. Thank you Debbie! | |||
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