Vericred Conversion
 SUPPLIER |
Vericred |
 INDUSTRY |
Financial |
| BRANCH / AREA | cape town | COUNTRY | South Africa |
| TIME / DATE | 17:57 Wed 26 Oct | PERSON RESPONSIBLE | ?? |
| CUSTOMER | chantalvv | View all reports by user |
 4
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 26 Oct | ||
| HEADLINE | Letter of demand issued after settlement |
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I received a call from Vericred regarding a Medicross account that was handed over to them for collection. My ex-husband went to see doctors there and I had to conveniently pay. I settled the account with them on 01 December 2010 - almost a year ago. Today I received a letter of demand from them dated 14 October 2010 for the very same account! Furthermore, the account has now accrued interest in excess of R300.00. They even have the gall to threaten me with further action! The letter has no name, no e-mail address, telephone number or fax number??? I will give them 20 days in which to resolve the matter, failing which I will proceed with complaint to the Credit Ombudsman / legal action. Good thing I keep proof of all payments I make. |
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| SUPPLIER'S RESPONSE | Vericred | Time and Date | 09:11:38 | Thu 27 Oct 11 |
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Hello chantalvv, I will be contacting you during the course of the morning to resolve the matter. Regards Debbie Moutsatsos Client and Public Relations Manager Vericred Collections 018 294 1000 moutsatsosd@vericredonline.com |
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| CUSTOMER'S FEEDBACK | chantalvv | Time and Date | 13:06:17 | Mon 28 Nov 11 |
| Over the Moon: Debbie contacted me ASAP and the matter was resolved in no time. Excellent. | |||
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