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UPS - Customer Feedback and Analysis

Shown below are the statistics for UPS based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (6) 19%
Complaint (26) 81%
Customer Compliment Complaint
1. Nolene8301
2. Lourens194910
3. T3ROR01
4. Rika10
5. Grimmbrother01
Nature of complaints (last 12 months): 26 reports - UPS
Bad Attitude (4) 15% Bad Attitude
Billing/Accounts (3) 12% Billing/Accounts
Call Centre!! (1) 4% Call Centre!!
Feedback/Response (1) 4% Feedback/Response
Late/No Delivery (13) 50% Late/No Delivery
Other (4) 15% Other
Chart
Nature of complaints (last 12 months): 1505 reports - Courier Industry Analysis
Bad Attitude (99) 7% Bad Attitude
Billing/Accounts (41) 3% Billing/Accounts
Booking Query (8) 1% Booking Query
Breach of Contract (33) 2% Breach of Contract
Call Centre!! (50) 3% Call Centre!!
Damaged Goods (29) 2% Damaged Goods
Feedback/Response (87) 6% Feedback/Response
Late/No Delivery (576) 38% Late/No Delivery
Other (527) 35% Other
Chart
 Out of Stock Out of Stock (1) 0%
Passing the Buck Passing the Buck (35) 2%
Pricing/Barcodes Pricing/Barcodes (7) 0%
Repairs/Servicing Repairs/Servicing (8) 1%
Spam Spam (4) 0%
Back

Please note: All Reports & Stats fall away after 12 months

 
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