Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Unisa is described by students as an institution where the academic offering is undermined by unreachable administration and stalled finance processes. Customers consistently report unanswered emails, collapsing call centre queues, broken registration portals and refunds that outlive their stated turnaround. A recurring theme is students losing semesters, bursaries and job opportunities while waiting for basic administrative or financial action.
TrustIndex
1.9
NPS Score
-84
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Unisa
What do customers say about Unisa?
Based on recent customer reviews, Unisa is described by students as an institution where the academic offering is undermined by unreachable administration and stalled finance processes. Customers consistently report unanswered emails, collapsing call centre queues, broken registration portals and refunds that outlive their stated turnaround. A recurring theme is students losing semesters, bursaries and job opportunities while waiting for basic administrative or financial action.
What are the most common complaints about Unisa?
The most common complaint about Unisa, based on Hellopeter's AI analysis of recent customer reviews, is Administration, Registration & Communication. Administration, Registration & Communication (0.9) dominates the negative feedback. Students describe registration systems that crash on opening day, published phone numbers that do not connect, callbacks that never arrive and emails to despatch, admissions and lecturers left unanswered for months.
Is Unisa trustworthy?
Unisa has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. Hellopeter has tracked Unisa across 2,362 total reviews. How is the TrustIndex calculated? →
Recent reviews (60)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2024
Unisa Fess
UNISA Fees Paid on 25th September - No Allocation, No Response Hello, I am writing to lodge a formal complaint regarding my UNISA fees. I made payment for my tuition fees on *25 September 2026* To date, *no action has been taken* the payment does not reflect on my myUnisa account ,i have Sent more than 5 emails to the Finance department and other departments with no reply ,Tried calling the UNISA contact centre multiple times, but the system is always down / I am kept on hold,The last time I got through, the consultant who assisted me was extremely rude and dismissive, and still did not assist me. I have proof of payment ,since I am always at work I cannot go to the campus This is very frustrating as it affects my studies and I am at risk of being penalized for late payment despite paying on time.
1 reviews | Active since May 2024
Unisa Fess
UNISA Fees Paid on 25th September - No Allocation, No Response Hello, I am writing to lodge a formal complaint regarding my UNISA fees. I made payment for my tuition fees on *25 September 2026* To date, *no action has been taken* the payment does not reflect on my myUnisa account ,i have Sent more than 5 emails to the Finance department and other departments with no reply ,Tried calling the UNISA contact centre multiple times, but the system is always down / I am kept on hold,The last time I got through, the consultant who assisted me was extremely rude and dismissive, and still did not assist me. I have proof of payment ,since I am always at work I cannot go to the campus This is very frustrating as it affects my studies and I am at risk of being penalized for late payment despite paying on time.
1 reviews | Active since Aug 2025
Unisa has messed up my life
I was enrolled at Unisa (University of South Africa) and was funded by NSFAS, however, when I tried to register for third year I was told that I owe over R30k and when I told them that I am funded by NSFAS they told me to tell NSFAS to pay, I wrote to NSFAS, NSFAS rep**** and told me that Unisa made course code errors and Unisa was only supposed to fix those course code errors, I sent them that *** to Unisa, they only fixed a third of those errors and NSFAS paid that third, I only made every effort to follow up writing to every relevant *** but never even received a response from department heads, thinking that they understand it's their (Unisa) error, I got funded where I now work and I tried to register, but Unisa took that money and paid my supposed debt and I couldn't study, I started following them up in 2022 and even now, I still owe Unisa, I am unable to finish my studies because of Unisa's error and the most hurtful thing is writing to department heads only for them not to even send automated responses. Now I do not know where to start because till now I am not in a better place financially to settle that debt and continue studying, I need help
1 reviews | Active since Aug 2025
Unisa has messed up my life
I was enrolled at Unisa (University of South Africa) and was funded by NSFAS, however, when I tried to register for third year I was told that I owe over R30k and when I told them that I am funded by NSFAS they told me to tell NSFAS to pay, I wrote to NSFAS, NSFAS rep**** and told me that Unisa made course code errors and Unisa was only supposed to fix those course code errors, I sent them that *** to Unisa, they only fixed a third of those errors and NSFAS paid that third, I only made every effort to follow up writing to every relevant *** but never even received a response from department heads, thinking that they understand it's their (Unisa) error, I got funded where I now work and I tried to register, but Unisa took that money and paid my supposed debt and I couldn't study, I started following them up in 2022 and even now, I still owe Unisa, I am unable to finish my studies because of Unisa's error and the most hurtful thing is writing to department heads only for them not to even send automated responses. Now I do not know where to start because till now I am not in a better place financially to settle that debt and continue studying, I need help
1 reviews | Active since Oct 2019
UNISA – Extremely frustrating experience trying to get a simple answer
UNISA – Extremely frustrating experience trying to get a simple answer I have been trying to get an answer from UNISA regarding an examination remark that I app**** for in July. I have now noticed that I am listed for a supplementary examination, but I still have no clarity on whether my remark has been processed or whether I am actually required to write the supplementary exam. I have emailed the relevant departments approximately three times over the past week and have received no response. The Call Centre has been just as frustrating. On one occasion, I waited around 30 minutes after being told I was number 2 in the queue, only for the call to be disconnected. On another occasion, I started at number 8, waited approximately 45 minutes until I reached number 1, and then the call was disconnected again. The supplementary exam is now only around 10 days away. I genuinely believe I passed my original exam, which is why I app**** for the remark, but I cannot even get confirmation of the status of that remark. At this point, I am simply asking UNISA to tell me: **Has my remark been processed, what is the outcome, and do I actually need to write the supplementary examination?** Students should not have to spend hours on hold and send multiple emails just to obtain basic information about their academic status, especially when an examination is less than two weeks away. UNISA, please respond and resolve this matter urgently.
1 reviews | Active since Oct 2019
UNISA – Extremely frustrating experience trying to get a simple answer
UNISA – Extremely frustrating experience trying to get a simple answer I have been trying to get an answer from UNISA regarding an examination remark that I app**** for in July. I have now noticed that I am listed for a supplementary examination, but I still have no clarity on whether my remark has been processed or whether I am actually required to write the supplementary exam. I have emailed the relevant departments approximately three times over the past week and have received no response. The Call Centre has been just as frustrating. On one occasion, I waited around 30 minutes after being told I was number 2 in the queue, only for the call to be disconnected. On another occasion, I started at number 8, waited approximately 45 minutes until I reached number 1, and then the call was disconnected again. The supplementary exam is now only around 10 days away. I genuinely believe I passed my original exam, which is why I app**** for the remark, but I cannot even get confirmation of the status of that remark. At this point, I am simply asking UNISA to tell me: **Has my remark been processed, what is the outcome, and do I actually need to write the supplementary examination?** Students should not have to spend hours on hold and send multiple emails just to obtain basic information about their academic status, especially when an examination is less than two weeks away. UNISA, please respond and resolve this matter urgently.
1 reviews | Active since Nov 2021
Refund
Mohale Aubrey from finance has not been any help at all documents that were submitted more then 15 days ago yet he keeps asking for documents and not reading his emails. Unisa has the worst experience when it comes to communicating with students and even finance related queries. I can even phone in cause that does help at all this is exactly the reason why I left to register at another institution. Honestly studying at Unisa is the worst.
1 reviews | Active since Nov 2021
Refund
Mohale Aubrey from finance has not been any help at all documents that were submitted more then 15 days ago yet he keeps asking for documents and not reading his emails. Unisa has the worst experience when it comes to communicating with students and even finance related queries. I can even phone in cause that does help at all this is exactly the reason why I left to register at another institution. Honestly studying at Unisa is the worst.
1 reviews | Active since Jul 2026
My heart breaks for not getting help
I have been trying to get assistance regarding my application. I just really need help. Yet I have been trying to contact them for days with no luck. Spent hundreds on airtime just to get assistance
1 reviews | Active since Jul 2026
My heart breaks for not getting help
I have been trying to get assistance regarding my application. I just really need help. Yet I have been trying to contact them for days with no luck. Spent hundreds on airtime just to get assistance
1 reviews | Active since Dec 2016
Refund
It's been 2yrs waiting for my 2024 academic year refund. I have been given different email addresses, different case numbers up until today I haven't received my money. I have sent all the necessary documents still no money. I don't know anymore. Graduation is next month still haven't received my money and I need my money. Please do the right thing.
1 reviews | Active since Dec 2016
Refund
It's been 2yrs waiting for my 2024 academic year refund. I have been given different email addresses, different case numbers up until today I haven't received my money. I have sent all the necessary documents still no money. I don't know anymore. Graduation is next month still haven't received my money and I need my money. Please do the right thing.
1 reviews | Active since Dec 2024
UNISA study material delivery
Registered for the second semester well over a month ago. Have yet to receive my study material. Have emailed despatch as per the line of communication but no1 to date has bothered to respond to me.
1 reviews | Active since Dec 2024
UNISA study material delivery
Registered for the second semester well over a month ago. Have yet to receive my study material. Have emailed despatch as per the line of communication but no1 to date has bothered to respond to me.