Unisa Complaint
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Parow | COUNTRY | South Africa |
| TIME / DATE | 14:50 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Ziggster | View all reports by user |
 2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | UNISA offer the worst service ever - pathetic! |
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| I've made a payment to UNISA a while ago of almost R10 000 to apply for the course which I plan to study. I emailed the proof of payment to UNISA and to date I have still not received a response. It is impossible to contact UNISA, the only dep[artment I could get through to was applications and thats a complete waste of time. The consultants are rude or not keen to help, some of them just hang up the phone. I can't believe the bad service I have been receiving, this is not acceptable. I encourage anyone to seriously consider studying elsewhere because the service levels are poor to say the least. UNISA makes it really hard for students. | |||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 14:59:48 | Tue 7 Feb 12 |
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Hello Ziggster, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| UPDATED RESPONSE | Unisa | Time and Date | 07:55:56 | Wed 8 Feb 12 |
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Hello Ziggster, The payment has been allocated and the statement of account e-mailed to you. Regards Finance Section |
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