Unisa Complaint

SUPPLIER	Unisa	INDUSTRY	Education
BRANCH / AREA	Pretoria	COUNTRY	South Africa
TIME / DATE	17:22 Wed 8 Feb	PERSON RESPONSIBLE	Susan Mahlanga
CUSTOMER	Carisa	View all reports by user	0 1
PROBLEM	Icompetent	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Unisa and its incompetent staff!!!
For the past 2 months Unisa confirmed via phone that I am completed with my qualification. I confirmed that to my company and received a raise. Thursday, 02/02/2012, they told me I just need to bring my academic record from my previous institution and they will issue my letter of confirmation immediatly. On monday, 06/02/2012, when I got there, they said I still need 1 more subject. So I registered, paid R540 and went through the shame of telling my company that I am actually not done. 2 days later, they phone me once again and told me that I am, in fact, finished with my qualification. Now, I must write a letter and ask that the money get transferred into my bank account. Why???? The mistake is not mine, why must I go through that trouble? If I am not refunded within 1 week, I am taking action and I will involve the media. I feel they also need to phone my company and explain that I had no fault in this and that they take full responsibility for their incompetence. Add a new Unisa Report Inappropriate report?
SUPPLIER'S RESPONSE	Unisa	Time and Date	12:14:13 \| Thu 9 Feb 12
Hello Carisa, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa