Unisa Complaint
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | South Africa | COUNTRY | South Africa |
| TIME / DATE | 12:28 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | henrybotha | View all reports by user |
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4
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | The SMS,E-mail and web Feedback system not working |
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I requested information from Unisa 1.) How I can obtain an Unisa student number and 2.)when the next available registration period will be open for a particular degree. (In this instance I was referring to an undergraduate degree - BSC Informatics) I had a response(of sorts) to the 2nd question, but 1.) it doesn't actually answer the question as to the next registration period and 2.) the answer provided was for a Post graduate degree. 3.) There was a 7 day delay in response. It is ridiculous to think that one should wait a week just to receive a half-hearted answer. Unisa registration employees must be under way too much pressure or they are in the wrong department! It is EXTREMELY frustrating to receive such a response (not to mention the delay). Bring the call centre back, I would gladly spend 3 hours on hold or speaking to a consultant if that means that I can get correct information. This web,SMS and e-mail system is definitely not working - the sheer amount of HELLOPETER complaints is testament to this statement. |
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| SUPPLIER'S RESPONSE | Unisa | Time and Date | 14:36:12 | Wed 8 Feb 12 |
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Hello henrybotha, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | henrybotha | Time and Date | 14:42:24 | Mon 13 Feb 12 |
| Utterly Disgusted: No response from Unisa! | |||
Relevant content (Last 5 Feedback / Response Problems)
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