Unisa Complaint
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | pretoria | COUNTRY | South Africa |
| TIME / DATE | 12:05 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | sashak | View all reports by user |
 0
11
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | please bring back the call centre!! |
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| *** - I have been trying to register for a UNISA diploma course since November! - I have followed all the necessary steps to register - however, nothing has happened, numerous emails and SMS' later, and still (+3mnths later) nothing - nada! Why cant they just use the trusted 'call centre' system?? I am wasting valuable time here! | |||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 14:40:45 | Tue 7 Feb 12 |
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Hello sashak, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | sashak | Time and Date | 08:35:38 | Fri 10 Feb 12 |
| Indifferent: Whilst the complaint was handled adequately, I am still under the impression that Unisa has made a fundamental error in doing away with the call centre and using a computer generated system instead – what happened to good old fashioned client / consumer / student one-on-one. | |||
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