Unisa Complaint
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Head office | COUNTRY | South Africa |
| TIME / DATE | 16:24 Wed 8 Feb | PERSON RESPONSIBLE | Accounts Department |
| CUSTOMER | nick89 | View all reports by user |
 0
2
|
| PROBLEM | Feedback / Response |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Wed 8 Feb | ||
| HEADLINE | No Response from Unisa's accounts department |
||
|
Dealing with Unisa is painful. Firstly i dont understand what the Logic is behind replacing a call centre with a sms/mailing system when no one responds to your email within a week. Ive been trying to get hold of the accounts department for about 4 hours today, the once the phone rang and someone just picked up and ended the call. I emailed unisa about a month ago asking to credit the surplus amount which i had paid by credit card, i was asked for the credit card details on the 30th of Jan, and when i logged onto my Unisa account now, i noticed that it says "JNL Bank" and that this amount no longer reflects. Firstly, this amount does not reflect in my bank account, and i need to know whether Unisa has refunded it to the right person!!! How can you possibly expect someone to wait a week for a response on a matter pertaining to a students funds!!! This is ridiculous, and to be honest i will discourage anyone from studying through Unisa while they try to sort out their internal Communication problems. I need to know why this money is not reflecting in my account. Some response would be appreciated. AND NO i CANNOT wait for a week for this to get sorted out. Student 43685625 |
|||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 11:59:52 | Thu 9 Feb 12 |
|
Hello nick89, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
|||
| UPDATED RESPONSE | Unisa | Time and Date | 14:39:37 | Wed 15 Feb 12 |
|
Hello nick89, The query has been resolved. Regards Finance Section |
|||
Relevant content (Last 5 Feedback / Response Problems)
 |
(( • )) Supplier's response | ||
|
|
|||
|
|
|||
|
|
|||
|
|
Facebook Application
