Unisa Complaint

SUPPLIER	Unisa	INDUSTRY	Education
BRANCH / AREA	General	COUNTRY	South Africa
TIME / DATE	12:05 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	melissab	View all reports by user	0 1
PROBLEM	Outstanding examinatio...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Examination mark outstanding since October 2011
I wrote the exam for PCF4099 in Oct. 2011. I have been waiting for my result ever since. My accounts are paid in full and I received all my other marks. I have sent numerous e-mails but keep getting the same response: the mark has not been finalised by the relevant department. I spoke to one of the lecturers responsible for the course and she said it was the examination department's problem. I am tired of being sent back and forth between the two departments with nobody making any effort to solve the problem. I wrote a white, A3, large print exam as I am visually impaired and it seems to be lost. I am at a total loss and feel completely frustrated. I have tried sending e-mails to various other e-mail addresses at UNISA but I never get any response from them. Add a new Unisa Report Inappropriate report?
SUPPLIER'S RESPONSE	Unisa	Time and Date	14:34:33 \| Wed 8 Feb 12
Hello melissab, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa
CUSTOMER'S FEEDBACK	melissab	Time and Date	18:48:13 \| Fri 10 Feb 12
Utterly Disgusted: Nobody has bothered to get back to me. Just another standard response with nothing done about the problem.