Unisa Complaint
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 13:49 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | T Snyman | View all reports by user |
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2
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 10 Oct | ||
| HEADLINE | Cannot Access Myunisa email account |
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I have originally contacted the myUnisa help email (on the 10.10.2011), as my "myUnisa" email account has been blocked and I have tried numerous times to retrieve the information. I received a response on the same day that I should try to retrieve the email by using the steps provided by the OUTLOOK provider, and if that fails that I should forward my student details so that they can reset the account for me. I have contacted them on the 12.10.2011 with the relevant information, but to date have received no response and my account is still locked. I have also contacted them on 25.01.2012 because the account is still locked. I need my account sorted out, as I am experiencing issues with one of my modules (no facility for submission of my assignments) on the "myunisa"-site and Unisa does not respond to queries from alternate email adresses |
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| SUPPLIER'S RESPONSE | Unisa | Time and Date | 14:38:14 | Wed 8 Feb 12 |
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Hello T Snyman, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | T Snyman | Time and Date | 11:33:10 | Tue 14 Feb 12 |
| Indifferent: My email has been restored. I am however not impressed, as I have had to complain on a public forum before any response was received. | |||
Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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