Unisa Conversion
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 14:17 Tue 6 Dec | PERSON RESPONSIBLE | Who Knows |
| CUSTOMER | 7863s | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Tue 6 Dec | ||
| HEADLINE | UNISA PLAYING WITH MY FUTURE |
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| On 15 November 2011 I applied for an aegrotat exam, accompanied with the required medical certificate, for one of my subjects as I could not write on the day of the exam due to illness. Three days later on the 18th November 2011 I had not received feedback and resent my request via e-mail. I also attempted the myUnisa "Ask a question", but no success there either. On 24 November 2011, I sent a complaint with all my previous attempts and yet today, 7 days later, still no response. I used the sms service today - no response. I need to know whether the aegrotat exam has been granted to plan my studies for 2012, which is a few weeks away to January from today. UNISA is really disappointing me and I never experienced this poor level of service in my 4 years of studying through them. I've tried e-mail, myUnisa "Ask a question" and sms (these are the only ways to make contact). I cannot contact anyone telephonically as the Call Centre has been SHUT DOWN for "better and prompter" service. WHAT MUST I DO? | |||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 14:45:40 | Tue 6 Dec 11 |
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Hello 7863s, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | 7863s | Time and Date | 08:51:27 | Fri 9 Dec 11 |
| Over the Moon: 100% sorted out, thanks UNISA. | |||
Relevant content (Last 5 Feedback / Response Problems)
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(( • )) Supplier's response | ||
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