Unisa Conversion
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 22:00 Wed 25 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | fatasethu | View all reports by user |
 1
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| PROBLEM | Passing the Buck |
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| INCIDENT | Wed 25 Jan | ||
| HEADLINE | Registration Problems |
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| I owed Unisa Study Fees last year 2011, I then decided to continue with my studies this year, i had to pay the outstanding balance of R600.00 before I could continue with my studies. Unknowingly I deposited the outstanding balance into Unisa's Bank Account, when i phone Unisa to follow up on the payment they then told that my account has been handed over to ITCBA. I phoned ITCBA and spoke to RASIKA and to advice her about the payment I made to Unisa Account, she then told me that over an above the money I already paid I needed to pay extra Penalty Fee of R100.00 which I did but, when I sent proof of deposit for penalty fee they told me that I need to send them another proof of deposit i made to unisa which I did, but they never came back to me, Rasika told this will take about 3 days after they have recieved proof of payment, but I have been put from pillar to post ever since, I get different people every time I call and they all tell me i need to re-fax proof of payment. Its been 8 working days without any help. Please help my time is running out to register. | |||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 09:07:00 | Thu 26 Jan 12 |
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Hello fatasethu, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | fatasethu | Time and Date | 22:11:27 | Sun 29 Jan 12 |
| Over the Moon: Unisa came back to me and told they have cleared my account and that I can continue to register my course. Thank you very much. | |||
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