Unisa Conversion
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 15:51 Tue 13 Dec | PERSON RESPONSIBLE | Finance dept |
| CUSTOMER | zaza1 | View all reports by user |
 1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Tue 13 Dec | ||
| HEADLINE | Payment not reflecting on account and no service |
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Since you have closed your call-centre, your student-clients have been suffering an intense lack of service. I sent an email to "'finan@unisa.ac.za'" on the 6th Dec 2011, as per the new query management system, to alert them that my bank confirms a successful online credit card payment to their account yet it is not reflected on myunisa portal. To-date, I have received not even an automated response. I have also been to the Johannesburg branch, where a lady by the name of Glane took copies of my bank statements and promised to log an email query once again and to call me, but only when head office responds. The payment amount in question is R1500 toward paying the R524 owe unisa and because I intended to register two modules for the 1st semester in 2012. Now I question whether I will ever receive my results or be able to register more modules. May you kindly address with greater urgency? |
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| SUPPLIER'S RESPONSE | Unisa | Time and Date | 12:58:06 | Thu 15 Dec 11 |
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Hello zaza1, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| CUSTOMER'S FEEDBACK | zaza1 | Time and Date | 17:45:52 | Mon 9 Jan 12 |
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Over the Moon:
Thank you for your response and for addressing the account problem. The correct info now reflects on my statement. May you also please action my semester change request? I requested it before the institution re-opened on the 3rd and I am concerned that the registration window may close before this is addressed. Canceling it will also have penalties. |
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