Unisa Conversion
 SUPPLIER |
Unisa |
 INDUSTRY |
Education |
| BRANCH / AREA | main campus | COUNTRY | South Africa |
| TIME / DATE | 18:31 Wed 4 Jan | PERSON RESPONSIBLE | Finance/registrar |
| CUSTOMER | Teso | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 4 Jan | ||
| HEADLINE | Failed to reinstall a financial de-registration |
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| I forgot to pay the final august payment of R880 of a more then R6000 student account. Without warning, call for payment or even an account Unisa de-registered me for 2 of my 3 year modules. According to the rules, if payment was received before October I should have been reinstated. I paid in early September and waited for reinstatement - nothing. I started sending my first emails in October requesting reinstatement, and not counting the generated email of receipt I received no reply.I re-emailed a number of times - no response. I tried to visit a local centre in November but the line of students were so long that I could not wait any longer. I was also told that I could not enter the centre to go to the cashier - I had to stand in the line. I phoned my department who just gave me the general email for finance. I emailed again and again. Yesterday I set aside to stand in the line (two blocks long) only to be told that I am de-registered for these two courses, that I need to reregister for them and redo them. It is two practical art courses which took alot of time and money to complete, and I know that I have passed these two modules. I can also not continue without the | |||
| SUPPLIER'S RESPONSE | Unisa | Time and Date | 11:58:08 | Thu 5 Jan 12 |
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Hello Teso, Please be advised that your complaint was received and forwarded to the relevant head of department for further investigation. We apologise for the inconvenience Kind regards Unisa |
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| UPDATED RESPONSE | Unisa | Time and Date | 11:55:42 | Fri 6 Jan 12 |
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Hello Teso, The query has been resolved and feedback has been communicated. Regards Finance Section |
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| CUSTOMER'S FEEDBACK | Teso | Time and Date | 14:10:15 | Fri 6 Jan 12 |
| Over the Moon: Thank you to Hello Peter Unisa responded my modules were reinstated marks released and I can now register, | |||
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