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Unilever - Customer Feedback and Analysis

Shown below are the statistics for Unilever based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
Compliment ddddd (27) 28%
Complaint (68) 72%
Customer Compliment Complaint
1. Farmwife11
2. maed02
3. 25114520
4. sop89002
5. andrejor02
Customer Feedback to Supplier Responses (last 12 months): 28 reports
Chart
Over the moon Over the moon (9) 32%
Quite Impressed Quite Impressed (9) 32%
Indifferent Indifferent (5) 18%
Not Impressed Not Impressed (1) 4%
Utterly Disgusted Utterly Disgusted (4) 14%
Nature of complaints (last 12 months): 68 reports - Unilever
Bad Attitude (1) 1% Bad Attitude
Competitions (3) 4% Competitions
Damaged Goods (18) 26% Damaged Goods
Expiry Date (5) 7% Expiry Date
Feedback/Response (7) 10% Feedback/Response
Hygiene (6) 9% Hygiene
Late/No Delivery (2) 3% Late/No Delivery
Other (19) 28% Other
Out of Stock (3) 4% Out of Stock
Chart
Passing the Buck Passing the Buck (2) 3%
Pricing/Barcodes Pricing/Barcodes (1) 1%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 1778 reports - Consumables Industry Analysis
Bad Attitude (93) 5% Bad Attitude
Billing/Accounts (39) 2% Billing/Accounts
Booking Query (1) 0% Booking Query
Breach of Contract (17) 1% Breach of Contract
Call Centre!! (10) 1% Call Centre!!
Competitions (55) 3% Competitions
Damaged Goods (329) 19% Damaged Goods
Expiry Date (71) 4% Expiry Date
Feedback/Response (116) 7% Feedback/Response
Chart
Hygiene Hygiene (73) 4%
Late/No Delivery Late/No Delivery (64) 4%
Other Other (790) 44%
Out of Stock Out of Stock (43) 2%
Passing the Buck Passing the Buck (20) 1%
Pricing/Barcodes Pricing/Barcodes (14) 1%
Repairs/Servicing Repairs/Servicing (21) 1%
Spam Spam (22) 1%

Please note: All Reports & Stats fall away after 12 months

 
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