Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 19:31 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | nolita1 | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Worst service ever |
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lastweek Thurday (02/02/12) applied on the Internet for a YDE account and was turned down because my previous Truworths account reflected as a default which was paid for .i have a current 5 month's old Truworths account that I'm currently paying for .On Saturday the 04/02/2012 i went to the west street branch to pay and purchase on my existing Truworths account (10101105758412) to my surprise i was told that my card has been frozen ( what an embarrasement and looked like one criminal using a blocked account) . why would my account be blocked , how was i able to open another account if my previous account is owing . .To me this does not make a business sense,please review your records. please call me on 0832744439 / 0765033155 / 0312632837 |
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| SUPPLIER'S RESPONSE | Truworths | Time and Date | 15:52:41 | Thu 16 Feb 12 |
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Hello nolita1, Thank you for your post and allowing us to assist. At the time of submitting your YDE account application, we had not yet received confirmation stating that your previous Truworths account.. The relevant documentation was received and we are pleased to inform you that your YDE application was successful. We would also like to use this opportunity to welcome you to a variety of South Africa's young designers and enjoy the benefits of YDE "Plastic". If you require assistance regarding any other matter of concern, please feel free to contact our YDE Customer Services department on 021- 460 2500 or email help@ydeplastic.co.za. Kind regards, Natasha |
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