Truworths Complaint
 SUPPLIER |
Truworths |
 INDUSTRY |
Retail |
| BRANCH / AREA | Sandton and Head Office | COUNTRY | South Africa |
| TIME / DATE | 14:58 Tue 31 Jan | PERSON RESPONSIBLE | Robert in Sandton |
| CUSTOMER | MphuloT | View all reports by user |
 0
1
|
| PROBLEM | Lost Documents |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Tue 31 Jan | ||
| HEADLINE | Proof of purchase |
||
| I purchased a Blackberry phone at Truworths Sandton store in December 2010.The phone is giving me problems so I took it to an MTN store to have it fixed.They advised me that they need a proof of purchase before they can fix the phone.I could not find the copy so I called the Truworths call centre.They replied by email 72 hours later advising that they are unable to assist me and referred me to the store.I went to the store on the 28.01.2012 and was assisted by Tumi and Manager Robert.They told me that they cannot find details on the system.I asked for the signed copy as advised by the head office and was told all the archive was thrown away due to renovations.I find this ridiculous as I've been their customer for 10 years and they cannot find any records of mine .All I need is a proof to show that I purchased the phone at the store.I expect better service from them and as it is now I'm not happy,in fact I'm disappointed.can someone please assist me urgently as I've ran out of options. | |||
| SUPPLIER'S RESPONSE | Truworths | Time and Date | 16:26:15 | Fri 10 Feb 12 |
|
Hello MphuloT, Thank you for keeping in touch with us and allowing us the opportunity to respond. According to our records a copy of your December 2010 statement, reflecting the purchase of your cell phone was sent to you a few minutes after we received this post on 31 January 2012. Several attempts were made to contact you both telephonically and via email as we would like to establish if you require further assistance with this matter. Please do not hesitate to contact us directly on 021-460 2300 or via email at services@truworths.co.za. Kind regards, Antonio |
|||
Relevant content (Last 5 Lost Documents Problems)
 |
(( • )) Supplier's response | ||
 |
(( • )) Updated response | ||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Supplier's response | ||
|
|
(( • )) Updated response |
Facebook Application
